Who We Are
Creative Spark Services Ltd (“we”, “us”, “our”) provides technical consultancy, installation, compliance inspection and event production services to organisations including schools, theatres, construction companies and other commercial clients.
We are the data controller responsible for your personal data.
Contact details:
Creative Spark Services Ltd
Unit 18a/19 Church Lane Estate, Church Lane, Plummers Plain, Horsham RH13 6LU
📧 info@creative-spark.co.uk
📞 01342 457220
We are registered with the Information Commissioner’s Office (ICO), registration number: ZA741298
What Data We Collect
We may collect and process the following personal data:
- Name and job title
- Company/organisation details
- Contact information (email address, phone number)
- Project and enquiry details
- Communication records (emails, calls, messages)
- Website usage data (via cookies and analytics tools)
We primarily process business contact data as part of our B2B services.
How We Collect Data
We collect data through:
- Enquiry forms on our website
- Direct contact (email, phone, meetings)
- Project discussions and service delivery
- Website analytics tools (e.g. cookies)
How We Use Your Data
We use personal data to:
- Respond to enquiries
- Provide consultancy, installation and compliance services
- Manage client relationships and projects
- Maintain records for legal, financial and safety purposes
- Improve our website and services
- Send relevant business communications (where appropriate)
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to deliver services you have requested
- Legitimate Interests – to respond to enquiries and manage business relationships
- Legal Obligation – to comply with legal and regulatory requirements (e.g. compliance records, accounting)
- Consent – where required (e.g. use of non-essential cookies or marketing communications)
Data Sharing
We may share your data with trusted third parties where necessary, including:
- IT and email service providers
- Website hosting providers
- Analytics providers (e.g. Google Analytics)
- Professional advisers (e.g. accountants, insurers)
All third parties are required to handle your data securely and in accordance with UK data protection laws.
We do not sell your personal data.
International Transfers
Some of our third-party providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).
Data Retention
We only retain personal data for as long as necessary:
- Enquiries: typically up to 12–24 months
- Client and project records: up to 6–7 years (for legal and accounting purposes)
- Compliance and safety records: retained in line with statutory requirements
Data is securely deleted when no longer required.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data (data portability)
You also have the right to lodge a complaint with the
Information Commissioner’s Office (ICO).
Cookies
Our website uses cookies to improve functionality and analyse usage.
This may include:
- Essential cookies (required for website operation)
- Analytics cookies (e.g. Google Analytics)
Where required, we obtain your consent before using non-essential cookies.
You can manage your cookie preferences via your browser settings.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
Marketing Communications
We may send occasional business-related communications where permitted by law.
You can opt out at any time by:
- Clicking “unsubscribe” (if applicable)
- Contacting us directly
Contacting Us
If you have any questions about this policy or how we handle your data, please contact info@creative-spark.co.uk
Changes to This Policy
We may update this policy from time to time.
The latest version will always be available on our website.
This privacy notice was last updated on 11th April 2026.